
FAQ
Frequently Asked Questions (FAQs)
What types of products do you offer?
At Purr & Bark Co., we offer a wide range of pet products, including grooming tools, leashes, collars, toys, beds, and travel accessories for dogs and cats.
Do you ship internationally?
Yes, we ship to multiple countries, including India and the USA. Shipping times and costs may vary depending on your location.
How long does shipping take?
Orders are typically processed within 24–48 hours. Delivery times range from 8-10 business days, depending on the destination.
What payment methods do you accept
We accept all major credit/debit cards, PayPal, and other secure payment options to make your shopping experience hassle-free.
Do you offer free shipping?
Yes, we offer free shipping on orders over a certain value. Check our website or contact us for more details about the threshold in your region.
What is your return policy?
We offer a 30-day return policy for unused products in their original packaging. If you’re not satisfied with your purchase, contact us for a hassle-free return or exchange
How do I track my order?
Once your order is shipped, you’ll receive a tracking link via email or SMS. Use this link to monitor your package’s progress in real-time
Are your products safe for pets?
Yes, all our products are made from pet-safe materials and undergo quality checks to ensure they’re safe, durable, and comfortable for your furry friends.
Can I modify or cancel my order after placing it?
You can modify or cancel your order within 12 hours of purchase. Contact our customer service team as soon as possible to make changes.
How can I contact customer support?
ou can reach our friendly customer support team through email, live chat, or our contact form on the website. We’re available to assist with any inquiries or issues.
Couldn't Find Your Answer
Can’t find the information you’re looking for? Don’t worry—we’re here to help! Reach out to our friendly customer service team, and we’ll assist you with product inquiries, order updates, or any other concerns